Privacy Policy

We are committed to providing the highest level of security and privacy regarding the collection and use of your personal information. Personal information may be collected from your application, any updated information you may provide us and the banking transactions processed through your Account. A description of our Privacy Policy is provided below. If you have additional questions regarding the privacy of your personal information, please contact Student Support Group Customer Service.

 

Collection / Use of Personal Information: Our collection of your personal information is designed to protect access to your account and to assist us in providing you with the products and services you want and need. All personal information collected and stored by us, or on our behalf, is used for specific business purposes to protect and administer your account and transactions; to comply with state and federal regulations; and to help us better understand your needs in order to design or improve our products and services. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying the personnel who may have accessed and in any way modified OR OTHERWISE CHANGED your personal information. The personal information we collect about you comes from the following sources: Information we receive from you such as: your name, address, and telephone number, or other information that you provide to us over the phone, in documents, or in applications. Notwithstanding information about your transactions; such as: account balances with creditors, payment histories, account activity, and all other information that may be contained in your credit card statements and other reports relating to your debt; including information we receive from consumer reporting agencies, credit bureau reports, collection agency reports; information relating to payment histories, creditworthiness, annual income, and your ability to satisfy obligations. In the future, we may pull your individual credit report.

 

Maintenance of Accurate Information: It is in the best interest of both you and Student Support Group to maintain accurate records. If you have questions regarding the accuracy of your personal information please contact Student Support Group Customer Service.

 

Limited Access to Personal Information: We limit access to your personal information to only personnel with a business need to know. We educate our representatives about the importance of confidentiality and customer privacy. In addition, individual user names and passwords are used by only approved personnel to restrict access, and further safeguard the privacy of your personnel information. You can help maintain the security of any online transactions by not sharing your personal information or password with anyone. Remember, no method of transmission over the Internet, or electronic storing of information is 100% secure.

 

Third-Party Disclosure Restrictions: We follow strict privacy procedures in regard to protecting your personal information. In addition, we require all third parties with a business need to access this information to adhere to equally stringent privacy policies. Personal information may be supplied to a third party in order to process a transaction you have authorized; or, if the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.). We prohibit the sale or transfer of personal information to non-affiliated entities for their use without giving you the opportunity to opt-out. We may disclose such information in order to effectively carry out any transaction that you have requested of us; or as necessary to complete our contractual obligations with you. We may also share your information with service providers that perform business operations for us; companies that act on our behalf to market our services; or others, only as permitted or required by law, such as to protect against fraud or in response to a subpoena. We may also share or transfer our information in the event we transfer or sell your account or our business assets to another provider. In administering our services while servicing your account, we may disclose your information, as needed, and as permitted by law, to your creditors, credit card companies, collection agencies, banks, other entities, and individuals.

 

Your Choices/Opt-out: Where possible, we provide you the opportunity to 'opt-out' of having personal information shared. By providing information to Student Support Group you are consenting to the collection, use, and disclosure of personal information in the manner described in this privacy policy. This Policy applies to current and former customers. The consent to withdraw may be achieved by calling the telephone number provided below, or sending written letter to our customer service.

 

Disclosure of Privacy Policies: We are committed to ensuring the privacy of your personal information. For more information regarding our Privacy Policy, please contact customer service.

 

Cancellation Policy

Within 24 hours of an executed signed contract, the CLIENT may cancel this contract with or without reason. 24-hour cancellation period (B&P 6410(e)). B&P = Business and Professions Code.

 

Our clients will receive a Federal Student Loan Consolidation through the Department of Education. If a client is not approved for a Federal Student Loan Consolidation through the DOE, Student Support Group will reimburse 100% of any Processing Fee Payment collected. The client should also understand that Student Support Group will reflect such charges on consumers’ credit and debit card statement(s) or banking statement(s.)